Find answers to common questions about Hulme Martin heat sealers, spares, servicing, and ordering. Click a question to reveal the answer.
No — our website does not currently offer direct online purchasing.
If you’ve found something you’re interested in, you can order by:
Our team will provide a quotation and confirm availability.
Our banking details are shown at the bottom of your quotation or proforma invoice. We accept bank transfers or card payments over the phone (call 01483 476767 and quote your sales order number).
We are not currently able to accept American Express.
Please contact us first on 01483 476767 or email info@hulmemartin.co.uk. Many issues can be diagnosed quickly over the phone, saving time and cost.
Yes — we have UK-based service engineers who can attend your site for repairs or maintenance. Please contact us for availability and pricing.
Please return machines to:
Hulme Martin Heat Sealers Ltd
Unit 12
Blackbrook Business Park
Blackbrook Road
Fareham
Hampshire
PO15 5DR
Polite Notice: Include your contact details and a brief description of the issue when sending a machine to us.
Yes — all Hulme Martin heat sealers include a 1-Year Warranty. This covers manufacturing defects but excludes misuse, lack of maintenance, unauthorised repairs, and transport costs.
Your CoC is included on the last page of your Operating Instructions Manual.
Yes — instructions are available on the product page for each machine at www.hulmemartin.co.uk. You can also email our sales team and we’ll send you a digital copy.
Material compatibility depends on type and thickness. You can send us a small sample and we will test-seal it in our factory. We will email you images or a video of the results.
Your account number appears on the left side of your quotation or proforma, under your invoice address.
Invoices are typically emailed within 1 working day of purchase. If you need the invoice sent to a specific email address, please let us know.
We always aim to dispatch orders as quickly as possible, with many items leaving the same week. Delivery times vary based on stock levels and courier schedules.
Yes — we can supply most models in 110V.
Yes — 110V conversions require manual modification by our production team and will be reflected in the final invoice.
You can watch our step-by-step instruction video here: https://youtu.be/vkJos5THzhc
Yes — we maintain a large stock of spares for many older models. Contact us with your machine details, and we will advise on availability and pricing.
Our machines handle a wide range of materials, including polyethylene, polypropylene, laminated films, and some foil-based bags. If you’re unsure, send a sample to us for testing.
Yes — we can provide demos at our factory for UK customers, or arrange a video demo to showcase machine features.